Counsellor Recruitment Officer (CRO)


The Listening Centre (TLC) is an Oxford-based registered charity that has been offering affordable counselling in Oxfordshire since 1993.

We offer an opportunity for trainee counsellors and psychotherapists to work with individual clients on a time-limited basis while completing their training and working towards qualification.

Our counsellors often join us with limited practical experience of counselling and by the time they leave us they are often fully-fledged practitioners capable of working in private practice. We aim to maintain long-term links with practitioners after they have left the organisation.

TLC does not have an office. It operates as a virtual organisation, with all day-to-day communications done by email, phone, teleconference etc.

We are committed to ensuring that no one is discriminated against on the grounds of age, race, gender, sexual orientation, religion or disability.

We are funded entirely by donations, grants and client fees.

Job Summary

The CRO will report to one of the Trustees and be responsible for all aspects of the counsellor recruitment process, from marketing TLC to training organisations through to successful onboarding of recruits.

Key activities and responsibilities

  • Building good relationships with key training organisations
  • Proactively promoting TLC to all relevant training organisations to ensure that they understand what we offer and the counsellor application process.
  • Processing enquiries and applications including working with the counsellor coordinator to vet CVs, liaising with potential new counsellors on the phone and by email, and arranging interviews
  • Communicating with candidates following interview
  • Coordinating DBS checks and collecting references for successful candidates
  • Coordinating the onboarding of recruits
  • Keeping meticulous records and filing documents in a cloud-based filing system


  • Mature and self-reliant
  • Self-motivated and able to work solo in a virtual organisation
  • Reliable and trustworthy
  • Passionate about the provision of affordable counselling
  • Desire to give time to a worthwhile cause
  • Continually looking for new, more effective ways of doing things
  • Personal experience of the positive benefits of seeing a counsellor or therapist
  • Excellent working knowledge of Microsoft Word and Excel
  • Exceptional written and oral communication skills

Ideally the successful candidate will either have trained as a counsellor or have experience of working in a counselling organisation or similar.


The whole organisation meets every three months at Community Meetings. These are held on a Saturday morning. Once a year in March the whole organisation meets on an Away Day. The CRO will be expected to attend all these meetings.

In addition the trustees and officers hold quarterly Operations Meetings to which counsellors are invited to attend. The CRO will need to prepare and present a short summary of their work at these meetings, which are held 7.30-9pm, usually on a Monday.

In summary:

  • 3 x Community meetings (3 x 4 hours): 12 hours
  • 1 x Away Day (1 x 8 hours): 8 hours
  • 4 x Operations meetings (4 x 2.5 hours): 10 hours
  • Average of 20 hours per month (12 x 20 hours): 240 hours
  • Total: 270 hours per year

The above figures allow for one hour of travelling for each meeting.


This is a part-voluntary position. The annual remuneration is £4,000, payable monthly. We recognise that this is about half of the commercial rate for this kind of role.

All reasonable expenses will be reimbursed.


Please email your CV and a covering letter to Julian Sharples, Chair of the Trustees.

Back to Jobs