The Listening Centre (TLC) is an Oxford-based registered charity that has been offering affordable counselling and psychotherapy in Oxfordshire since 1993.

This therapy is largely provided by trainee counsellors and psychotherapists on placement, who are given the opportunity to do sustained work with individual clients while completing their training and advancing towards qualification.

Many of our trainees join us with limited practical experience of counselling/psychotherapy but by the time they leave us they have gained experience with a rich variety of clients and a significant number of hours of clinical practice in an agency setting. Many complete their time with us as fully fledged practitioners capable of working in private practice or in other agencies. However, we aim to retain many practitioners as assessors, as well as maintaining long-term links with other practitioners who have left the organisation.

TLC is a unique organisation in many ways. For example, we do not currently run a central office but operate as a virtual organisation. This has been successful for many years, with day-to-day communications being done by email, phone or Zoom. We also encourage a horizontal and mutual support structure, with all stakeholders – practitioners, supervisors, trustees and administrators – working together to create and maintain a high quality of up-to-date policy and practice.

We are committed to ensuring that no one is discriminated against on the grounds of age, race, gender, sexual orientation, religion or disability.

We are funded entirely by donations, grants and client fees.

Practitioner Coordinator

The Practitioner Coordinator reports to the Chair of Trustees. The two major areas of responsibility are allocating incoming clients to our practitioners, and supporting practitioners from when they first contact the organisation to when they leave.

The role is best suited to a mature counsellor/psychotherapist with considerable clinical experience either in private practice or with an agency. Although the role may involve some degree of mentoring and pastoral care of practitioners, this is not a supervisory role as all our therapists have their own supervisors.

Key responsibilities

  • Supporting our practitioners in all aspects of their work at TLC (excluding supervision duties)
  • Allocating clients to practitioners
  • Keeping meticulous client records using a cloud-based system
  • Working with trustees to update policy documents and communicate any changes to practitioners
  • Acting as the link between our strategic decision-making and our operational practice
  • Building good relationships with key training organisations and proactively promoting TLC to them to ensure that they understand what we offer
  • Working closely with the Administrator to process all enquiries from potential trainee practitioners
  • Vetting CVs and interviewing potential practitioners
  • Coordinating the onboarding of recruits
  • Liaising with the various premises from which we operate
  • Working with the clinical trustee to devise and facilitate our Assessment Preparation Programme for practitioners. The curriculum for this is based around reading and reflective practice sessions which afford practitioners the confidence and skills to begin client assessments
  • Working with the trustees to arrange in-house CPD sessions for practitioners.


  • Considerable experience of being a counsellor/psychotherapist in private practice or in an accredited agency
  • Passionate about the provision of affordable counselling
  • Mature and self-reliant
  • Self-motivated and able to work in a virtual organisation
  • Reliable and trustworthy
  • IT-literate and comfortable working in a digital environment
  • Exceptional written and oral communication skills.


The role calls for an average of 32 hours’ work per month. In addition, the Practitioner Coordinator is expected to attend the following meetings:

  • Community meetings on a Saturday morning (three times a year)
  • An Away Day in March (once a year)
  • Operations meetings on a Monday evening (12 times a year)

Total hours are about 356 hours per year, made up as follows:

  • 27 hours per month basic work (12 x 27 hours): 324 hours
  • 3 x Community meetings (3 x 2 hours): 6 hours
  • 1 x Away Day (1 x 8 hours): 8 hours
  • 12 x Operations meetings (12 x 1.5 hours): 18 hours


Annual remuneration is £7,120, which is payable monthly (356 hours per year @ £20 per hour). All reasonable expenses will be reimbursed.


Please email your CV and a covering letter to Julian Sharples, Chair of Trustees. The closing date for applications is Friday 13 November 2020.

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